Wine Brothers (Hong Kong) Limited (‘the Company’) is committed to making sure you get your goods in the correct condition. 

This policy, together with our Terms of Use (see our site) and any other documents referred to in it sets out the basis on which any refunds may be processed. Please read the following carefully to understand our views and practices regarding your refunds. By visiting www.winebrothers.com.hk (‘our Site’) you are accepting and consenting to the practices described in this policy.

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to helpme@winebrothers.com.hk (‘our Contact Email Address’).  

FAULTY PRODUCTS or GOODS 

If the goods arrived to you not as described, or damaged beyond reason, we will refund the cost paid for the goods, including delivery fee. This is the actual cost paid by the consumer, after any discount or promotion, for the individual products effected. We do not offer refunds on Gift Cards.

INSPECTION PERIOD

Please inspect your goods upon arrival. If there is an issue, please report within 24 hours of delivery receipt. Beyond 24 hours, refunds are at the discretion of the company. 

FORMAT OF REFUND

If your goods are found to be faulty, not as described or damaged beyond reason, your refund will be process electronically via the method in which you paid. This process can take 5-7 and may be delayed by individual banks / financial institutions beyond our control.  

YOUR CONSENT

By using our service, visiting our site or sharing information, you consent to this refund policy. 

CHANGES TO OUR REFUND POLICY

Any changes we may make to our refund policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

GOVERNING LAW

This Privacy Policy Statement shall be governed by the laws of Hong Kong SAR and you agree to submit to the exclusive jurisdiction of the Hong Kong courts.