Wine Brothers (Hong Kong) Limited (‘the Company’) is committed to making sure you get your goods in the correct condition.
FAULTY PRODUCTS or GOODS
If the goods arrived to you not as described, or damaged beyond reason, we will refund the cost paid for the goods, including delivery fee. This is the actual cost paid by the consumer, after any discount or promotion, for the individual products effected.
Please inspect your goods upon arrival. If there is an issue, please report within 24 hours of delivery receipt. Beyond 24 hours, refunds are at the discretion of the company.
FORMAT OF REFUND
If your goods are found to be faulty, not as described or damaged beyond reason, your refund will be process electronically via the method in which you paid. This process can take 5-7 and may be delayed by individual banks / financial institutions beyond our control.
By using our service, visiting our site or sharing information, you consent to this refund policy.
CHANGES TO OUR REFUND POLICY
UPDATED JANUARY 2021